RanceLab ERP Add-on
Restaurant Queue Management System
Manage Walk-ins, Reservations and Waiting Guests
QR Check-In, Live Waitlist and Smart Table Allocation
Reduce Wait Times. Seat More Guests. Improve Table Utilisation.
Turn the Entrance Into an Organised Queue
Manage every waiting guest, every available table and every queue from one live screen.
RanceLab Queue Management System is an add-on module to RanceLab ERP POS. It manages walk-ins and reservations flowing through one organised system. Guests join from their phones, or a concierge can add them to the list. Your team knows exactly who's waiting, and customers are notified the moment their table is ready.
A full house shouldn't look like chaos.
Saturday evening. Twenty people waiting.
Some have reservations. Some walked in. One family needs a table for six. Another couple has been waiting 15 minutes. Someone has disappeared for a walk.
RanceLab brings reservations, walk-ins and waiting guests into one live queue.
Guests can scan a QR code and register from their own phone. No app required.
Your team sees who's waiting, party size, arrival time, wait duration and queue status from one screen.
Don't make guests wait at the door
Once guests join the queue, they don't need to keep asking: "How much longer?"
They can step away instead of crowding around the entrance.
When their table is ready, your team can contact them through WhatsApp or a direct call.
Simple for the guest, simpler for the host.
- Join
- Wait Anywhere
- Get Called
- Get Seated
Don't just find a table. Find the right table.
A table becoming free doesn't automatically mean it is the right table for the next party.
A two-person party shouldn't take a six-seater when a family of six is waiting.
With AI-assisted allocation, the system can recommend the most suitable available table instead of leaving every decision to the host.
RanceLab combines real-time table status, party size and queue information to help your team make smarter table-allocation decisions.
Seat Smarter. Serve More Guests.
Two ways to join. One smarter way to seat.
RanceLab Queue Management adapts to how your restaurant operates.
Either way, everyone enters the same live queue.
Your waitlist is also your customer list.
This is where RanceLab Queue Management becomes more than queue software. When a guest joins the queue, it turns an anonymous wait into a customer contact.
Every shift then leaves behind useful data on:
- Who came?
- How often?
- Who waited?
- Who got seated?
- Who walked away?
- Which days get crowded?
- When does the waiting become excessive?
Compare these numbers by branch.
Better Experience. Better Queue. Better Table Utilisation.
Don’t manage the line. Manage the opportunity.
More guests seated. Less capacity wasted.
Frequently Asked Questions
Everything you need to know about RanceLab Queue Management.
It helps restaurants manage reservations, walk-ins, waiting guests, and table allocation from one live system, not paper lists or manual memory.
In two ways. Your concierge can add them to the waitlist, or guests can scan a QR code and join the queue themselves from their phone.
No. QR-based self check-in works through the guest’s mobile browser.
Your team can notify them through WhatsApp or call them directly.
Yes. Once they are in the queue, they can wait elsewhere and return when they are notified.
AI-assisted allocation uses live table status, party size and queue information to recommend suitable tables to the team.
Yes. Management can review queue and seating performance across different branches and compare outlet-wise results.
A better-controlled entrance, shorter perceived waits, smarter table use, fewer missed guests, more seating opportunities and useful customer data from every shift.