RanceLab ERP Add-on
Restaurant Home Delivery & Pickup Software
Manage Your Own Delivery Fleet, Online Pickup Orders, Multi-Location Delivery
Online Ordering for Multi-Location Restaurants
Connect Online Ordering With Your Restaurant
Your Customers. Your Orders. Your Delivery.
Let customers order directly from you while RanceLab handles everything from menu to doorstep.
RanceLab Home Delivery & Pickup is an add-on module to RanceLab ERP POS. It lets customers order from home, the office, or on the go, choosing either delivery or pickup. Orders connect to customer profiles, loyalty, and multiple locations, while the built-in RanceLab Fleet Driver App helps your team assign, track, and complete deliveries using your own drivers.
Make your restaurant available wherever your customers are.
Home. Office. Hotel. Shop.
Customers can browse your menu and place an order without calling the restaurant or depending on someone to take it.
They choose what they want, customise it, select delivery or pickup and place the order.
More Ways to Order. More Opportunities to Sell.
Direct online ordering increasingly combines delivery and pickup rather than treating them as separate systems.
Make ordering personal from the second visit.
Every direct order can build the customer's profile.
Customers can maintain multiple delivery addresses for home, office, or anywhere else they regularly order. The restaurant gradually learns:
- Who orders
- What they order
- Where they order from
- How often they return
RanceLab connects customer and transactional data to the backend, giving restaurants an advantage by linking ordering behaviour to loyalty and future engagement.
Let customers build the order they actually want.
Ordering shouldn't feel like filling out a form.
Customers can browse the menu, add items, change quantities, modify selections, remove items, add others, and review everything before placing the order.
Variants, add-ons and choices can become part of the ordering journey where configured.
The customer gets freedom. The restaurant gets a properly captured order.
Menu customisation, modifiers and structured add-ons are available in the RanceLab delivery and pickup system.
Delivery or Pickup. Let them decide.
Not every off-premise order needs a driver.
Sometimes the customers want delivery. Sometimes they're already on their way. Customers can choose:
Pickup gives customers another reason to order directly while allowing the restaurant to fulfil orders without using delivery capacity.
Don't just take orders. Build repeat customers.
Ordering meets RanceLab CRM Suite.
This is where RanceLab changes the game. Home Delivery connects with the RanceLab CRM, keeping the customer relationship going beyond checkout.
Customers can use supported benefits such as Loyalty Points, Prepaid Wallet and Store Currency. It connects transactions, identity, loyalty, and future ordering.
Send a QR-based feedback form with every delivery. Collect their inputs, improve their experience, and build a stronger relationship.
Your drivers. Your delivery operation.
RanceLab Home Delivery connects with RanceLab Fleet, your own driver application.
Orders move from preparation into delivery. Drivers receive their assigned jobs. You can manage delivery progress within the same operating flow.
That means the restaurant can run its own delivery operation instead of treating last-mile fulfilment as something outside the system.
- Order
- Prepare
- Assign
- Deliver
Your Fleet. Your Customers. Your Experience.
One brand. Many locations. Smarter fulfilment.
Let the right outlet handle the right order.
Customers can order across a multi-location setup while the business manages fulfilment through its restaurant network.
Menus, availability and promotions can be structured centrally for multiple locations.
For management, the interesting question becomes:
- Which outlet gets more orders?
- Where are pickup orders growing?
- Which location delivers fastest?
- Which customers order across outlets?
Stop looking at delivery as just another sales number.
Know what happens after “Place Order.”
Orders alone don’t tell the full story. The following insights help management understand how the channel is actually performing.
- Order Insights
- Customer Insights
- Delivery Insights
- Location Insights
These insights play an essential role in shaping today's delivery business.
Don't just deliver. Understand the business behind them.
From their phone to their doorstep
Own the Order. Own the Customer. Own the Experience.
One connected journey.
Frequently Asked Questions
Everything you need to know about RanceLab Home Delivery & Pickup.
It lets customers order directly from your restaurant for home delivery or pickup, while connecting ordering, customer profiles, CRM, and your own delivery fleet within the RanceLab ecosystem.
Yes. A customer can maintain multiple addresses, making it easier to order to places such as home and office.
Yes. They can add items, change quantities, modify available options, remove products and continue editing before confirming the order.
Yes. Customers can choose pickup and collect their prepared order from the restaurant.
Yes. Customer identity and ordering information can become part of the customer profile, helping the restaurant understand its direct customers over time.
Yes. It connects with the RanceLab CRM Suite and can work with supported customer benefits such as loyalty points, store currency and prepaid wallet.
Where configured, supported RanceLab CRM benefits can be incorporated into the direct ordering experience.
Yes. RanceLab Fleet provides a driver-side application for restaurants that operate their own delivery fleet.
Yes. The solution is designed for multi-location operations, allowing direct ordering to work across the restaurant's outlet network.
More direct orders, richer customer profiles, repeat-order opportunities, better control over delivery, stronger loyalty engagement and a direct relationship with customers that stays with the restaurant.