Taste Hub (Bangalore, Hyderabad)

About Taste Hub

Taste Hub operates two food courts—one in high-street location, one in premium mall. Combined 16 vendor brands across both locations offering diverse global cuisines. Rapid growth created scaling challenges and performance visibility gaps.

The Challenges They Faced Before RanceLab

The multi-location operation faced several scaling challenges:

• No performance benchmarking across vendors—unclear which vendors drove traffic vs occupied space
• Duplicate operational costs across two locations—no economies of scale
• Peak hour kitchen bottlenecks causing 25+ minute wait times and customer walkouts
• Customer experience inconsistent between locations—no unified brand identity

The Solution Provided by RanceLab

RanceLab implemented a comprehensive multi-location solution:

• Multi-location dashboard with vendor performance analytics and benchmarking across both locations
• Centralized vendor management with standardized operations across both food courts
• Queue management system with real-time wait time visibility and kitchen load balancing
• Unified loyalty program working across both locations with cross-location recognition

The Outcomes They Achieved

The transformation delivered significant improvements across all metrics:

• Identified 3 underperforming vendors with sub-50% conversion rates—replaced with high-demand cuisines
• Operational costs reduced by ₹4.8L annually through shared platform and bulk procurement
• Peak hour throughput increased 38%—kitchen coordination eliminated bottlenecks
• Customer walkouts during rush reduced from 12% to 3%
• Cross-location loyalty program drove 18% increase in visits to second location
• Overall food court profitability improved by ₹6.2L quarterly

Operations Director's Testimonial

"Two locations now operate with one brain. Vendor performance visible, customer experience consistent, profitability healthy."