OakNest Furniture: Showroom Excellence with Custom Orders

Overview

Furniture Retail | Single Showroom | 6,000 sq. ft. | 2,500+ SKUs

OakNest Furniture Gallery in Tamil Nadu specializes in contemporary furniture with a mix of ready-stock and custom-order items. Managing showroom inventory alongside custom orders required sophisticated order and delivery tracking.

The challenges they faced before RanceLab

• Custom order tracking was manual and error-prone • Delivery coordination across multiple locations • Inventory visibility for ready-stock items • Customer communication delays • No profitability tracking by order type

The solution provided by RanceLab

• Custom order management system with tracking • Delivery coordination and logistics integration • Showroom inventory management • Customer communication automation • Order-level profitability analysis

The outcome the customer got

• Order fulfillment time reduced by 40% • Customer satisfaction improved to 94% • Delivery coordination efficiency improved by 60% • Inventory turnover increased by 28% • Custom order profitability improved by 15%

Key Learnings

Furniture retailers benefit significantly from integrated order management and delivery tracking. The ability to manage both ready-stock and custom orders from one system improves customer satisfaction and operational efficiency.