RanceLab
14 Sept 2006/Nilesh Shah

***Improving customer service at the Cashier Line in your store***

Point of Sale
When giving change to retail customers, do NOT, as most cashiers do, hand them the receipt, coins, and bills all at once. Reason : the customer already has one hand occupied holding the item purchased, making it awkward and difficult to separate these three items. A better practice for your cashiers:
  • First input the total amount customer is giving into the POS system.
  • FusionRetail POS Tender will show you the balance to be returned.
  • Use Customer Display to show the value of current item and total amount.
  • Then,  put the receipt in the bag for the customer instead of handing it to him.
  • Next, give him the coins, and wait until he puts them in his pocket.
  • Finally hand him the bills, which he will put in his wallet.