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14 September 2006

***Improving customer service at the Cashier Line in your store***

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When giving change to retail customers, do NOT, as most cashiers do, hand them the receipt, coins, and bills all at once.

Reason : the customer already has one hand occupied holding the item purchased, making it awkward and difficult to separate these three items.

A better practice for your cashiers:

  • First input the total amount customer is giving into the POS system.
  • FusionRetail POS Tender will show you the balance to be returned.
  • Use Customer Display to show the value of current item and total amount.
  • Then,  put the receipt in the bag for the customer instead of handing it to him.
  • Next, give him the coins, and wait until he puts them in his pocket.
  • Finally hand him the bills, which he will put in his wallet.

Nilesh Shah

A trained marketing and technology professional. Retail and Restaurant automation expert, his result oriented approach has enabled a considerable number of retail and restaurant businesses trim their costs, achieve higher profits and deliver superior customer service.

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