Numerous entrepreneurs start off their restaurant businesses and to their surprise, they often discover employment, staffing and to manage restaurant employees as their primary concerns of restaurant management. The prolonged hassle of hiring to firing is a never-ending chore.
In this blog, you will come across some of the most crucial aspects of managing the staff in the most optimum way so that the entrepreneurs can lower the staff turnover rates.
More than the food and ambiance, employees of a restaurant make the customers come back to your eatery again and again. It is their polite and versatile professional terms which establish a special relationship with the consumers. They also are entitled to spread the word of the restaurant as employees, even beyond the working hours.
Yes, of course, the restaurant policies have a lot to do with the restaurant businesses to connect with their employees. I meant it is no rocket science that is the employee policies aren’t friendly; the resentment will undoubtedly be reflected in their service, which, you would not want. You have to manage restaurant employees with utmost carefulness and concern.
It is your duty as the manager or the owner of the restaurant to maintain a cordial (even if professional) relationship with your employees. Your employees should feel secured while working for you. If you can gain the professional confidence from their side, then you are inevitably going to face fewer problems with your restaurant’s employee turnover.
In fact, the word manage is exceptionally wrong, given in this restaurant business scenario. Today, you have to be motivational to your staff member, because you did not become the in-charge in just a day. Share your past experiences, lend them your patient ears, maintain a non-biased image; and Voila! You become their Best Boss!
So here’s how you can manage restaurant employees and extract the best from them:
1. Speak to them personally and tell them what you want
Separate every employee in their respective groups; viz. floor managers, bussers, servers and cooks. Brief them their task of the day separately and make them understand that the rules are to be adhered to if a successful operation is to be carried out.
It is must for everyone to understand what you say, along with what you mean by the cost of food, serving sizes, etc. Make yourself available to talk to when they need you. Assign restaurant sales targets to them in the meetings.
2. After the group talk, let’s talk alone
It is incredibly typical to have issues with one or two employees. It is either they or you might not be pleased about something. You know how to solve this?
A one-to-one discussion. And not only problems, but you can also talk about the profit margins and any other administrations constraints that you feel have a room for enhancement.
Impart them all, the message that employee performance of a restaurant transforms into success when they work as a unit, with their undivided dedication.
3. Make your presence felt, frequently walk your floor!
Manage well, manage smart but do not overdo it! It is essential to make your presence felt all over the restaurant. It instills confidence within your consumers in your brand, and your employees as well will be charged up to perform in front of you.
Suppose an employee continuously makes a mistake or a newbie is hired recently; what would you do? Be patient, make them understand their mistakes; teach them how they can improvise and all of these, away from the others’ curious glances!
4. When the company policies are violated, immediately address them!
If the violation is minor enough to be overlooked as well, do not do it. Addressal of any issue regarding the company policies is indeed something to be taken seriously, because a prompt word of forbiddance will warn the staff of not doing it again, at least, intentionally.
5. Not everyone is a rabbit; some might even be turtles! So help them out!
All employees are not same. Each and everyone come with their capabilities and capacities. Yes; it is mandatory to be fast and quick in the restaurant business, but when new recruitment or any individual cases are concerned, that does not take place every day, exceptions are to be made.
During the peak hours and seasons, being helpful is the key to successful restaurant management. You might be the owner, but sometimes, you can break the barrier as well and cooperate with them to boost up the revenues of your eatery.
6. Have fun, and let them have fun as well!
You are not Hitler. You are not directing (or dictating over) a concentration camp. You own a restaurant, which is supposed to serve delicious foods with the best lot of employees who can pool more and more customers with their behavior.
Have fun with this concept. Only a few people get to enjoy what they do. If you love your employees, allow them to break free from the annoying clutches of unbreakable or stringent schedules.
The after-hours of the restaurants can be special for them and you can make it happen by celebrating success parties, birthday parties of staffs, foundation days, and what not? Also, allow them to have half-days or rotational national holidays or weekends so that they work happily for you.
7. Reward them!
Always reward your staff. Incentives always play the best role in patting the back of employees, no matter at which professional rung they belong to. It inspires them to strive for more perfection, efficiency and perfection. Small tokens of appreciation like movie tickets, a memento, a small pinup with their face and achievement…all these makeup to incredible motivations.
8. Automate their workflow!
A proficient restaurant management system will enable you to manage your employees and staff digitally. From assigning their duties, recording their job sheet, restaurant pay slip management, daily restaurant attendance capture and counting the work-recess hours, the software will do everything on your part. You just have to double check on your side, that’s it!
FusionResto hopes these eight tips on how to manage restaurant employees come in handy to your restaurant management 101s. You can also share your point of view, opinions and suggestions with us in the feedback section or write to us personally.