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26 October 2010

10 Checklist for Restaurants to make your guests feel important

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Diwali is a festival of diyas, candles, crackers and sweets. People eat-out at Restaurants with their friends and family.
All these restaurants serves good food and offer a dine-in experience to pull crowd.
But, have you ever wondered why a few of them are always jam-packed with guests?

Here is a check-list of what practice they follow to deliver a life-time experience to their guests.
Implement it in your restaurant this Diwali and make a difference to your living.

  1. Treat your guests as the most important person of your business.
  2. Make them feel that they are the purpose of your business.
  3. They are not dependent on you. You are dependent on them.
  4. They do us a favour when they come in.
  5. Guests are not credit card; they’re human beings with feelings.
  6. They are essential part of restaurant business.
  7. They come to us with their preferences and choices. It is our job to fulfil them.
  8. Give the most considerate attention to them.
  9. They make it possible for us to earn bread and butter for our living.
  10. Without them we have to close the doors of the restaurant.

Take a print of this post and affix it at Cash Counter, inside the kitchen and on the bill-board to ensure every staff remembers it.

Nilesh Shah

A trained marketing and technology professional. Retail and Restaurant automation expert, his result oriented approach has enabled a considerable number of retail and restaurant businesses trim their costs, achieve higher profits and deliver superior customer service.

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