Who knew that the F&B industry would evolve to attain such heights as it is today? It has seen enormous growth and has invited great investments from the public. With the increasing market and opportunities, doors have opened to a lot of challenges on the way of success. While we were still thinking that the quality of food is important to run the F&B industry, it has not remained the same with the growing industry. Agreed, food is important but if you thought it to be the only concern, then you’re just half way there en route success. Quality of food comprises of only 50% of the successful business mantra. Understanding the consumer behaviour has become the cornerstone for the food and beverages industry.
A good restaurant analyses on the food habits, preferences, ways of rewarding a visiting customer and so many other things to woo its customers. But with changing trends and evolution of the needs, attending on the emotional chores of a consumer has equally become the order of the day. For example, if you stress on some of the few but important aspects delivered from your customers it adds to a ‘wow’ factor. Like-A customer comes in and fills out a wonderful comment on the services rendered? Believe me, this is probably the most important part of your business. At the same time one bad experience of a customer can lead to a potential loss for you. We need to have a centralized integrated system which works for our valuable customers. So, considering the above scenario, how would you feel if you get hold of an integrated Pos system where you can tend to attend your customers choices bountiful? Where you don’t end a day satisfied, with just a simple billing and serving a delectable food, but also you get a time to evaluate about your valued customers.
While we say –Only change but nothing is constant, we hesitate to make any changes in our ways of doing business or adopting new strategies. And why won’t we? After all it’s not some minor change that we’re talking about; we’re talking about revolutionizing our entire system. Moreover, there is a constant effort to reduce operational costs on the part of the restaurant which is a possible threat to the sustainability trend. With so much competition the main goal becomes to survive.
It has been observed that a posh restaurant in the wee hours of Kolkata is serving their customers hassle free and taking care of the minute details of every client. On prodding the owner how he manages, he said ‘Serving the clients well, and at the same time maintaining good quality of food is available in few easy steps with solution provider FusionResto. It had made my billing faster, I need not bother about my stock and loyal customers are providing repeat business.’
So, the new synonym for change and success in the F&B world is FusionResto.