Issue

1. Program not Running.
2. Clicking on FusionRetail icon on the desktop. It is not responding.

Solution

1. Check MSSQL Service Manager is Running or Not [Locate it on Taskbar near clock].
2. If you’re running a network or lan version of FusionRetail, check Network is running or Not.
3. Database Server where the Data is located is Password Protected.
4. In case last time Barcode Printing was incomplete due to Load Shedding, Paper out etc then Barcode may not print and/or program may hang then see the ServerPath Name in POS.ini File located at the place from where the FRetail.EXE has been executed. For Example: C:\FusionRetail\Pos.ini or go through Start -> Programs -> Fusion Retail -> Configuration (POS.ini) to know the Server Path. Here you will find the folders by the name of Users. Delete all the files from that user’s folder and re-run FRetail.exe.
5. Check whether another instance of same program is Running or Not. You can do this by pressing Ctrl + Alt + Del key. Task Manager will appear. Under Application tab look for FRetail.exe, if you find any End Task the same and try re-running the Program.