The overall goals are to nurture and retain existing customer and constantly get new one, entice former customers back into the fold, and reduce the costs of marketing.
Your customer’s want more hospitality. More choices. More recognition. More responsiveness. More real-time transactions. And of course a "loyalty card" that guarantees more (extra) benefits.
Offer the loyalty card (magnetic, bar-coded or a smart card) to the customers. Award points and discounts when they enjoy their meals and keep them coming back to your outlet. This guarantees increase in sale.
RanceLab® FusionResto CRM records the preferences of each customer. It also generates points based on their consumption and creates different privilege card membership. When used in chain of outlet scenario, RanceLab® FusionResto CRM keeps track and synchronize the customer points and other information across the chain in near real time.
RanceLab® FusionResto CRM automatically sends SMS on birthday and anniversary. It also sends SMS for promotions, special menu days, outlet launches and festive seasonal greetings. The constant and precise communication helps generate customer loyalty with the restaurant, thus bringing the customers back.
Electing certain persons for specific posts by the independent members for controlling the administration of business house.
Customer Service Management that ensures repeat business and referrals.