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RanceLab Software User Help

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Getting Help

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Welcome to RanceLab Help Center

Hello,

You can choose from a number of different sources of help in RanceLab.
To get started, your main source of information should be this help file.
We have designed it to provide all the information you will need for using and learning  RanceLab.
 
In addition to this help file you can also access online faq and email support.
 

Thanks
Team RanceLab

PS: Before contacting support team, please make sure that you really can't find the information you need here or on the online faq.

Document Revision: 149
Last updated: 6-July-2021 at 11.30 IST

Displaying the Help Manual from RanceLab

The quickest way to display the help is to press F1. If context-sensitive help is available it will be displayed automatically.

Most screen have a Help button that displays relevant information.

Some of the screen have the Help button in the next Button Bar tab.

      Key Information

This will show you the important information.

      Productivity Tip

This will show you awesome tips.

 

Online Help Manual

Online user help manual for RanceLab here on the RanceLab website:

http://www.rancelab.com/help/

 

Online FAQ (Frequently Asked Questions)

Online FAQ for RanceLab here on the RanceLab website:

http://www.rancelab.com/faq/

 

Using the User Blog

The online RanceLab user blog is a wonderful resource that contains a huge amount of material. Please register today (it's completely free) and get support from the RanceLab team and thousands of other experienced RanceLab users.

The blog also has a list of links to other useful sites and user groups where you can find more information about retail industry.

http://rancelab.com/blog

 

 

Video Tutorials

A selection of video tutorials (both for owners and operators) showing you how to take use of  your RanceLab Software is available here on the RanceLab website:

http://www.rancelab.com/tutorial

 

Getting a printed user manual

You can download a formatted PDF version of the entire documentation designed for printing from our download page at:

http://www.rancelab.com/downloads

 

Contacting RanceLab Support

 

Online Support Portal: please follow these steps

1.Go to www.rancelab.com > click Support > click Customer Login

2.You need to log in using User Name and Password provided by us

3.If you DO NOT HAVE the login detail or misplaced it, please email us at supoprt@rancelab.com; we'll be happy to help.

      Productivity Tip

Support Portal is always a better and faster way of communication.

You're welcome to use it to post your suggestions, questions and bugs.

Direct Email Support is available from the RanceLab team at support@rancelab.com.

Telephonic Support: You can call us on +91 (33) 4054 6100

Remote Support Tool: Download Links

oQuick TeamViewer Version 12 = rancelab.com/qtv12

oFull   TeamViewer Version 12 = rancelab.com/ftv12

oFull   TeamViewer Version 15 = rancelab.com/ftv15