Front Office Management

Accurate reservation and faster check-in

Inventory Management

FusionPMS makes check-in and check-out processes simpler, faster and more accurate by integrating reservations, room charges and point-of-sale billing.

Check-in experience is often the first impression that a hotel makes, and check-out is the last impression. In both the cases, the guest is in a hurry. The front office executive needs various information ranging from room status to minibar consumption. Mistakes cause dissatisfied customers and lost revenue. FusionPMS works as a queue busting tool in those busy morning hours, when invariably each guest has a flight to catch.

  • Front Office Reservations
  • Front Office Reservations
  • Front Office Reservations
  • Front Office Reservations

Reservations

Accurate reservation for individuals, group or corporate

FusionPMS reservation offers a real-time view of all rooms. It also provides a complete set of features to manage individual booking, group booking and corporate booking.

It includes confirmations, cancellations, no shows, special instructions from guest, room blocking and sharing.The inbuilt online reservation system updates the house statute in real time so that you will never need to walk a guest again.

Reserve two or more rooms under one name and then later assign individuals to specific rooms, even with varying arrival and departure dates. Payment can be made for the rooms booked in the group by each individual or group leader.

Reception and Guest Service

Improved overall guest experience

Checking-in and checking-out guests is fast and easy, as it is backed by the real-time availability of reservation and back-office data.

The fully integrated POS, accounting and other data help to save time while performing these two critical functions without errors.

  • Re-order Management
  • Re-order Management
  • Re-order Management

Cash and Deposits

Easy payment collection using mix-mode-of-payment

FusionPMS provides all the tools the front office executive needs for doing their day-to-day jobs like handling reservations, checking guests in and out, assigning rooms and managing room inventory, accommodating the needs of in-house guests and handling billing and cash. The guest folio is updated in real time with inbuilt POS for restaurant, room service, travel desk, minibar, gift shop, spa, laundry and other charges.

Cash handling is very easy in FusionPMS. Just point to the reservation and click to take payment in cash, credit card or post it to a leader. The balance amount due for a particular booking is always available on display.

Profiles and Guest History

Guest information and preferences in detail

FusionPMS offers record keeping of the demographic details of the guest, corporate account and travel agent. It includes information such as name, address, phone number, email, guest type and membership type.

It also keeps the track of stay, revenue and preferences, and makes it available at the front desk, which maximizes the speed and accuracy of reservations handling.

Guest history is maintained in the system with full details. It gives you the list of who stayed and when, what was consumed, what was billing amount and how it was paid for. It also keeps track of guest preferences so that the regular guest is treated well by new staff.

Night Audit

Ensure correctness of front-office transactions

FusionPMS helps a night auditor review day’s transactions for accuracy and completeness. It shows all the transactions that need attention to accounting detail, procedural controls and the guest credit transactions.

It is backed by a variety of action based reports in a systematic way. The night audit function ensures the correctness of guest accounts, reservations, check-in and check-out, posting of day charges and cash collected during the day.

It provides tools and reports to track daily summary of cash, cheque and credit card activities, room revenues, revenue from point of sale, occupancy percentages and other operating statistics. It also helps to supervise credit limits of guest and non-guest accounts to maintain accounting system integrity.

Demand Forecasting

Coloured room status with on-screen access and controls

Real-time view of the house status in different colours shows the availability over weeks. This shows available, occupied and out-of-order rooms. From this screen you can make a new reservation or access a current reservation.

You can easily switch from room view to room-type view which shows type-wise availability over days.

Flexible Rate Plans

Rate charts for rack rates, seasonal, corporate and travel agent

FusionPMS enables the front office executive to make informed decision while offering the rates to the walk-in guest or when making a reservation by phone.

The front office staff can choose from rack rate, season rate or packages based on the guest needs. All rates are controlled by the system for error-free operations.

  • Sales & Marketing
  • Sales & Marketing
  • Sales & Marketing
  • Sales & Marketing

Sales & Marketing

Achieve a higher occupancy rate and rev-par with inbuilt loyalty program.

FusionPMS helps you achieve a higher occupancy rate and rev-par with inbuilt loyalty programme for creating awareness and maintaining great relationships with guests. You do not have to be an economics professor to implement demand and supply principles to get higher rev-par.

Hotel room nights on sale are a highly perishable commodity with the shelf life of exactly one day. You cannot sell yesterday’s unsold room nights. Most hotels operate in a highly competitive environment as a guest chooses after considering several alternative properties. Price is often a decision making factor, but offering correct prices can be a mind-boggling experience for many hoteliers.

FusionPMS helps you maximize the revenue by offering flexible rates, packages and seasons based on demand and supply principle. It also helps you create awareness by delivering effective communication and inbuilt customer loyalty programmes.

Customer Relationship Management

Offer the loyalty card (magnetic, bar-coded or smart card) to the customer.

The overall goal is to nurture and retain existing guests and constantly get new ones, entice former guests back into the fold, and reduce the costs of marketing. Your guest expects more from you in terms of choice, accuracy, responsiveness and real-time transactions and, of course, a loyalty programme that guarantees more benefits.

With FusionPMS you can offer the loyalty card (magnetic, bar-coded or smart card) to the customer. It awards points to guests when they spend at your property. The guest can be offered to choose from a variety of redeemable options. This helps ensure a guest will prefer your property over another that does not offer such benefits.

FusionPMS records the stay history of each customer. It also generates points based on their purchases and creates different privilege club memberships. When used in a multi-property environment, it keeps track and synchronizes the customer points and other information across the chain.

It automatically sends SMS (short messaging service) on birthdays and anniversaries. It can also send SMS for promotions, new packages and festive seasons greetings. The constant and precise communication helps bring the guest back to your hotel.

SMS Integration

Send message to customer on birthday, anniversary and other festive seasons.

At times it is convenient for customers to get the purchase related information on their mobiles. It also makes them feel good to receive SMS related to their loyalty points.

With FusionPMS, SMS integration is used to acknowledge a customer's purchase and to send out messages with points information related to a loyalty programme. It is also used to send sms on birthdays, anniversaries, product launches or other festive seasons.

  • sale
  • sale
  • sale
  • sale

Travel Agent, Group and Corporate Management

Group Billing or Billing to Corporate.

FusionPMS offers complete management of travel agents, groups and corporates. It enables you to define various discount schemes and commission structures.

FusionPMS marks each booking with different marketplace and business source. It gives you detailed Analysis based on business source, marketplace and customer demographics, such as city and country. It helps you measure the performance of the marketing efforts and fine-tune campaigns.

Rates and Packages management

Multiple Rates like Rack, Season, Agent and Package. Rate for High and Low Week Days

In order to achieve higher occupancy rates and Rev-PAR, system-controlled flexible rate plans are required. However, rate integrity across the different marketing channels needs to be considered. FusionPMS offers the ability to set up different seasons, high and low weekdays, cancellation policies, booking policies and inclusions. It automatically controls rates for different marketing channels such as web, travel agent and corporate.

Performance Measurement

Achieving a Higher CAGR (Compounded Annual Growth Rate)

FusionPMS marks each booking with different marketplace and business source. It gives you detailed Analysis based on business source, marketplace and customer demographics, such as city and country. It helps you measure the performance of the marketing efforts and fine-tune campaigns.

It automatically sends SMS (short messaging service) on birthdays and anniversaries. It can also send SMS for promotions, new packages and festive seasons greetings. The constant and precise communication helps bring the guest back to your hotel.

  • purchase
  • purchase

Guest Complaints and Suggestion

Centralized guest complaints and feedbacks

Guest satisfaction is important to an operating hotel. There are various departments and staff who interact with guests to provide them with quality service. The guest feedback needs to be recorded and backed by action. It looks easy but often ignored due to manual recording and summarizing the feedback from various departments. FusionPMS guest complaint and suggestion module is a centralized store of guest feedback. It saves you from efforts required to collect data from various departments.

Customer Poll and Survey Management

Increase revenue with surveys, polls, customer feedback

Know your guest better and increase revenue with surveys, polls, customer feedback and questionnaires.

FusionPMS survey management allows you to design and execute guest survey with ease. It helps you to know what guest want, that too based on real data and without guesswork and gut instinct.