ID #1821

What is the difference between "Cancel Booking" and "No Show"?

Cancel Booking:

Use to cancel the reservation before scheduled check-in date and this is subject to the penalty or cancellation fee as per the Cancellation Policy defined for the Room Type in the Rate Card Master. While cancelling the reservation a Cancellation Reason is mandatory to be selected. Cancellation Reason is nothing but the reason(s) for which a reservation is being canceled.

Note: 

  • Cancel Booking cannot be used on or after the scheduled check-in date.
  • Now you can “Cancel” whole group bookings or few of the group bookings in one go. In order to select whole group bookings together press CTRL + SHIFT + END keys or to select few of the bookings click on the required reservations pressing CTRL key. Once required reservations selected use the “Cancel" button. Subsequently, there will be a pop-up to confirm whether the selected reservations is to be "Cancelled".

 

No Show:

This is basically used to cancel the reservation if guest does not reach the hotel for scheduled check-in and after crossing the schedule check-in time it seems that the guest will not come at all. 
  
Where Cancel Booking is used before the scheduled check-in date, No Show can be performed any time on or after the scheduled check-in date & time. If a No Show Policy is defined for the Room Type in the Rate Card Master, then the No Show will be allowed only after Check-in Time + After Check-in Time (Hrs) set in the No Show Policy Master.
  
For example: If "Check-in Time = 11.30 AM" and "After Check-in Time (Hrs) = 2" then No Show can be done only on or after 01.30 PM.
  
No Show fee will be charged as per the No Show Policy is defined for the Room Type in the Rate Card Master.
  
Note
  • Now you can "No Show” whole group bookings or few of the group bookings in one go. In order to select whole group bookings together press CTRL + SHIFT + END keys or to select few of the bookings click on the required reservations pressing CTRL key. Once required reservations selected use the "No show” button. Subsequently, there will be a pop-up to confirm whether the selected reservations is to be "No Show”. 

   

Tags: Cancel Booking, No Show

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