Guests rate cleanliness as the most important feature affecting their choice to stay in a specific hotel. There is nothing worse than assigning a dirty room to arriving guests. In the morning rush hours when many guests are checking out and many are waiting to check-in, finding out which rooms are clean is very time consuming and mistakes here can be detrimental to the guest satisfaction.
In addition to cleaning the rooms, the housekeeping is likely to be responsible for managing the laundry. They are also responsible for storing proper inventory for cleaning and room supplies. It requires a good amount of time and effort for record keeping of these.
Automation of housekeeping department helps your hospitality business to get a grip over these problems before they arise. It marks the room with dirty status as soon a check-out happens. It also marks stay-over room clearly during the night audit.
The housekeeping staff is given a real-time occupancy report clearly displaying the room status for each room. They can simply change the status as the cleaning is done and supervised. The changes are displayed in real time at the reservation counter as the status is updated. It allows the housekeeping manager to efficiently record and analyse the inventory and other activities to keep a check on cost.
Key functionality of Housekeeping features in FusionPMS:
Cleaning, Supervision and Room Status: The status is clearly visible at the reservation screen and it will never allow assigning a dirty room to a guest. It helps the front office and housekeeping perform their jobs better, resulting in accurate and up-to-date room status.
Task Management and Scheduler: It helps you handle activities related to housekeeping, room supervision, maintenance and engineering. It works as a communication tool between the front office, housekeeping and the maintenance department.
Minibar Management: It includes complete management for the minibar billing and inventory control by offering a clear inventory position in each minibar, request to refill and billing option.
Inventory and Material Management: A large number of product inventories are required to be maintained by the housekeeping department for cleaning and servicing. The housekeeping inventory includes cleaning items.
Opening Stock: When you kick-start the system, start by importing opening balances of inventory details.
Barcode Integration: Barcode integration eliminates errors and speeds up the process of receiving and issuing of inventory and minimizes the dependency on manual data entry. With a smart system you can either utilize the pre-printed barcode found on the product packaging or generate barcode labels for items without barcodes.
House-keeping and maintenance is a service that is mostly remembered by the customers even after a long time. To make this after effect last even longer in customers’ minds, automate your hospitality business with high quality technology that understands your business better.
Invest in FusionPMS and serve more guests, better. Check out the FREE demo here.