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System Diagnostics

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Main Menu > Settings > System Diagnostics (T > G)

System Diagnostic checks the status of the following exe files.

1.Print Exe
2.ML Exe
3.Data Service
4.Communication Link

Print Exe:

 

Version

Showing the Current Version of Print Exe. If no exe found then shows "0.0.0.0"

Status

Running

Print Exe is running

Stop

Print exe not running / If antivirus block the exe then also it shows “Stop”

Not Found

Print Exe not present in the application folder

Problem

Error Starting Print Exe

Pending Jobs

Shows Pending Print File in current Station folder

Log Details

Shows log details for more Information

Data Service: (for Multi Location)

 

Version

Shows the Current Version of ML Exe. If no exe found then shows "0.0.0.0"

Local Service

It shows the Data Service connected to the local Database. Local Data Service: for local computers.

Status

Shows status of the Local Data Service either available or not.

Remote Service

It shows the Data Service connected to the Root (HO) location data. In case of Root(HO) both Local and Remote Service are same. Remote Data Service: for the head office server.

Note:

During the upgrade to release 1.421 onward, the installer of FusionRetail™ 6 automatically installs windows data service. The installation and un-installation of this service is completely maintained by the FusionRetail™ 6 software. No user action is required to maintain this.

Status

Shows status of the Remote Data Service either available or not.

ML Exe: (for Multi Location)

 

Version

Showing the Current Version of RanceLabML Exe. If No exe found then it shows "0.0.0.0"

Status

Running

RanceLabML Exe is running

Stop

RanceLabML exe is not running / If antivirus blocks the exe then also it shows “Stop”.

Not Found

RanceLabML Exe not present in the application folder

Problem

Error Starting RanceLabML Exe

Available at Server

From Node system this Message will show, because RanceLabML exe only runs in server

Log Details

Shows Error log Files for more Information

Communication Link: (for Multi Location Status Checking)

 

Method

Method of Communication (FTP/Offline /IP/None)

Internet

Ok

In case of "IP" and "Offline" this message will come, because in these cases we don't need internet.

Connected / Not Connected

If you are using "FTP" or "Email" this message will come, because in that case we need internet.

Error Connecting

If Error comes during connecting to internet. Check sync.log for more detail.

Status

All the possible reasons will be shown here

Pending Files  Diagnose

Current Location

Your current location say Root

Files to be Imported

Shows number of XML file found in Inbox Folder

Files to be Exported

Details of Files to be send to be the specific location and it's last Update time

FTP Server Status (Only Available when Method="FTP")

This will show File count and last update time at Server Location.

Log Details

For more Information Need to Check Sync log Files

Related Faqs: