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Dispatch Home Delivery

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Main menu > Sale Management > Transactions > Despatch Home Delivery (S > T > L)

After taking the order in Home Delivery Order Entry (Touch POS) or Home Delivery Order Entry (Scan POS), use Despatch Home Delivery to maintain driver and delivery details in a single screen with very few key strokes.

Columns in the Despatch Home Delivery Screen:

Columns in the Despatch Home Delivery are as follows:

Name

Particulars

HD Serial

Home Delivery serial number. This is automatically generated unique number for each and every order. It will be generated only if Order Delivery Type is set to Home Delivery/Pickup in the Home Delivery Customer Detail Screen.

Create Loc

Shows the Name of the Call Center Location where the order is created.

Location

Shows the Name of the Location for which the order is generated.

Vch Number

Shows the voucher number of the order.

Vch Date

Shows the created date and time of the order voucher.

Delivery Date

Shows the delivery date and time of the order.

Prepare by User

Shows the name of the user by whom "Delivery Status" had been changed to "Prepared" using "-F Prepared" button.

Prepare Date

Shows the date when "Delivery Status" had been changed to "Prepared" using "-F Prepared" button.

Delivered by User

Shows the name of the user by whom "Delivery Status" had been changed to "Delivered" using "-D Dispatch" button.

Delivered Date

Shows the date when "Delivery Status" had been changed to "Delivered" using "-D Dispatch" button.

Pmnt by User

Shows the name of the user by whom "Payment Status" had been changed to "Paid" using "-T Arrival" or "-P Payment" button.

Pmnt Date

Shows the date when "Payment Status" had been changed to "Paid" using "-T Arrival" or "-P Payment" button.

Packages

Total number of packages entered in the Customer Detail screen.

Driver

Shows the name of the driver/delivery staff whom the order has been assigned for delivery.

KOT Status

It will show Blank if KOT is already printed else show Not Printed.

Qty

Shows total order quantity.

Vch Amount

Shows Bill Amount of the order.

Delivery Status

Pending = Neither the KOT has been printed nor the Driver has been assigned for the order.
Accepted = KOT is already printed for the order.
Prepared = Order is prepared and ready for delivery.
Assigned = Order has been assigned to a Driver.
Delivered = Amount received against the order.

Payment Status

Paid = Amount Received after the Delivery of the Order.
COD = Cash On Delivery. Amount is yet to be received against the order.

Delivery Type

Home Delivery = If set in the Order Delivery Type in the Customer Detail screen.
Pickup = If set in the Order Delivery Type in the Customer Detail screen. You can't assign a driver for this type of delivery.
Buttons in the Despatch Home Delivery Screen:

Buttons in Home Delivery Register are explained in Using Reports (Register). Buttons specific to the register is discussed here:

Name

Particulars

-O Print KOT

Press Alt + O or click this button to print the KOT of the order. You need to print KOT for the HD Orders routed from Call Center to your location. Also you may need to reprint KOT for the HD Orders taken at your own location.

-F Prepared

Press Alt + F or click this button if the order is ready for delivery. Consequently, the "Delivery Status" will be changed to "Prepared". A driver can't be assigned if the order is not prepared.

^B Print Bill

Press Ctrl + B or click this button to print the Bill of the Order.

-D Dispatch

Press Alt + D or click this button to assign a Driver along with vehicle, for the selected order(s).

To select delivery staff press Alt + L at Driver Name field. It shows only clocked in drivers
To select vehicle press Alt + L at Vehicle No. field.
Enter initial meter reading of the vehicle manually at Starting Meter field.
Date & time will be picked up automatically as per the current system date & time.
Set Yes at "Print Bill" field to print the bill else set No.
Set Yes at "Print Trip Sheet" to print trip sheet of the order else set No.
Press Alt + S or click on "Ok" to save the changes.

 

Note:

Home Delivery Order for a Branch cannot be assigned from another Branch Location.
Home Delivery Order payment for a Branch cannot be collected from another Branch Location.
Home Delivery Order for a Branch cannot be modified from another Branch Location.
Order can't be assigned if it is not Prepared.
You can't assign a Driver if Delivery Type is "Pickup".

^T Trip Sheet

Press Ctrl + T to print Trip Sheet of the selected Driver from the list as shown in the picture below. It will print trip sheet for the every orders assigned to the driver.

-T Arrival

Press Alt + T to receive payment against HD Order(s) assigned to a particular Driver.

Press Alt + L to select assigned driver from the list. It shows only drivers whom a Trip is assigned.
As soon you select a driver, details like number of assigned orders, ordered amount total, vehicle name etc will be populated automatically as shown in the picture below.
Enter closing meter number of the vehicle manually.
Date & time will be picked up automatically as per the current system date & time.
Enter amount in desired MOP Cash / Credit Card.
Press Alt + S to save the transaction.
Consequently, Delivery Status will be changed to Delivered.

Name

Particulars

-L List

Press Alt + L to see all assigned drivers.

+ Num Pad

Click this button or press + button to use Num Pad.

Ins Insert

Click this button or press Insert key to get whole bill amount in any MOP.

-C Clear

Click this button or press C to clear the amount from the MOP.

 

-P Payment

Select a transaction row and press Alt + P or click this button to receive payment and close the job. Subsequently a voucher entry is generated for the payment received, e.g. say Cash received against the order then the Voucher Entry will be as below;

 

By Cash A/c --- Dr.

To Cash On Delivery --- Cr.

 

Note:

Can't receive payment without setting delivery time using button -T Del Time.

-A Cancel Trip

Press Alt + A or click this button to cancel trip of the driver selected from list. Can't be canceled once delivered.

^D Chg Del Type

Press Ctrl + D or click this button to change the delivery status from Home Delivery to Pickup and vice versa. Driver can't be assigned for the orders with Home Delivery status Pickup.

^S Driver Stat

Press Ctrl + S or click this button to see status of the driver as below.

F4 Driver Rpt

Press F4 or click this button to see Driver Report. It shows following details:

Name

Particulars

Driver

Shows the Name of the Driver.

Trip Number

Shows document number of the Trip.

Orders

Shows total number of orders associated with the trip.

Assign Time

Shows time of the driver was assigned using "-F6 Dispatch" button.

Delivered Time

Shows time of the delivery when payment was collected from the driver using "F8 Arrival" button.

Reported Time

Shows time difference in minutes between assign time and delivered time.

Estimated Time

Shows estimated time of delivery for the said location in minutes as set in the Customer Master > Street Name > Locality > Estimated Delivery Time (Min).

Variance Time

Shows variance time between Estimated Time and Reported Time.

Average Time

Shows average time taken per delivery. Reported Time / Orders.

Opening Meter

Shows opening meter reading.

Closing Meter

Shows closing meter reading.

Reported Distance

Shows actual distance traveled for delivery in KMs. Closing Meter - Opening Meter.

Estimated Distance

Shows estimated distance of the said location in Kms as set in the Customer Master > Street Name > Locality > Distance.

Variance Distance

Shows difference between Estimated Distance and Reported Distance.

Bill Amount

Shows total bill amount for the trip.

Vehicle

Shows vehicle name.

Status

Assigned: Trip is assigned to the driver.
Delivered: Trip order(s) is delivered by the driver.
Canceled: Trip is canceled of the driver.
Office Work: Driver is out for office work.

Trip Type

Shows Trip Type Home Delivery / Pickup.

Delay Reason

Shows reason of delay.

^G Get Status

Press Ctrl + G to get updated branch location data in the Call Center. This is to be used at Call Center location only.

E.g. once an order generated for branch from the Call Center then the transaction automatically routed/sent to the respective branch having Delivery status Pending both at Branch and Call Center. Later on whenever the Delivery status will be changed at Branch to Accepted / Assigned / Delivered that needs to be updated at Call Center instantly. In this regard we can use this button.

-F6 Office Work

Press Alt + F6 or click this button to assign office work to a Driver along with vehicle.

To select delivery staff press Alt + L at Driver Name field.
To select vehicle press Alt + L at Vehicle No. field.
Enter initial meter reading of the vehicle manually at Starting Meter field.
Date & time will be picked up automatically as per the current system date & time.
Press Ctrl + N at "Office Work Reason" field to create a new office work, else press Alt + L to select an already created office work.
Press Alt + S or click on "Ok" to save the changes.

^I Clock-in

Press Ctrl + I to enter arrival detail of the driver along with assigning vehicle.

To select delivery staff press Alt + L at Driver Name field.
To select vehicle press Alt + L at Vehicle No. field.
Enter starting reading number of day manually.
Press Alt + S or click on "Ok" to save the changes.

^O Clock-out

Press Ctrl + O to enter departure detail of the driver along with assigning vehicle.

To select delivery staff press Alt + L at Driver Name field. It shows only clocked in drivers.
To select vehicle press Alt + L at Vehicle No. field.
Enter last reading number of day manually.
Press Alt + S or click on "Ok" to save the changes.

-S HD Status

Press Alt + S or click this button to get report as option selected from the list, discussed below;

All = Show all orders Assigned, Delivered and Pending together.
Assigned = Show the orders that are still Assigned to the Drivers.
Delivered = Show the orders that are already Delivered.
Pending = Show the orders for which neither KOT is printed nor Driver is assigned.

F5 Refresh

Press F5 or click this button to Reopen the Home Delivery Register. New orders will be displayed subsequently.

 

Related Faq:

How to manage area wise minimum billing amount and delivery charges for the Home Delivery transaction?
Force Question selection method has been enhanced to show the available options in a comprehensive format.