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A B C D E F H I M P R S T W X Z

• Why I need to type the full number instead of just 1 in case the card number is 000001?
  The card number is alphanumeric and hence each of the following is different from each other. Please see the example below. 00001 : System Generated 000001 : User ...
• While creating the price list, Why I am not able to write in all the fields?
  For example if I am entering the value in price field then entering the value in discount % then the price field value is removed. Answer:  Since ...
• Where can I get the drivers of my barcode printer?
  Generally the windows driver comes with the printer in a driver CD. However you can download the driver from the manufacturer's web site. For you convenience we have ...
• Why Do I get "Windows Print Format File is Missing” message while Printing?
  FusionRetail 6 uses Format Files (customizable design file) to print the document (bills, challan, cheque, voucher etc) .This helps you to use multiple and customizable design formats ...
• Why I am getting ‘‘Discount specified exceeds user limit'' while trying to apply manual discount in a sale invoice?
  It means you cross the user limit. You need to contact the administrator or manager to increase your discount limit. The max discount limit can be set in ...
• Why the Product List is opening while I am trying to Scan a Product in Scan POS?
  Go to S >T >S from main menu. Press Alt+O . Set the Scan Filed = Default in sale option. ...
• Why do I get “Connection Error Occurred. Press Ok to Continue” while restoring a database?
  Where: This can come while you are performing any of the following a)      Restoring Database b)      Attaching Database c)       Creating NEW Database d)      Creating DEMO Database   You will find the following in the error.log ...
• Where do I enter VAT No or TIN No of company?
  Go to Master Data Management –Inventory –Location (M > I > L) Select the company by pressing Alt + L Enter  ...
• Why do I get ‘No Default Menu selected’ at the time opening Table in Touch POS?
  Go to Main menu > Sale Management > Transaction >Sale Invoice. Press Alt + O to open Option Screen ...
• Why I am getting “Higher Version running on server” while login?
  When I enter user name and password at the login screen I get the following message “FusionRetail Higher Version 1.XXXX is running on server: Unable to find update ...
• Why I am getting “Backup folder does not exist” message while exit from system?
  When I Logout (exit) from main screen, why the following message pops up? Source: RanceLab® FusionRetail 6 Message: Could not find a part of the path 'E:\FR6Backup'. Backup folder does not exist.   Cause: This ...
• What should I do to resolve SQL Server 2005 connectivity issues?
  Description: When you start FusionRetail 6 and it fails to connect to SQL Server 2005. This also partly applies, if you get the message “Source: RanceLab® FusionRetail ...
• Why I am getting “Logon failure: user account restriction” while trying to access other Windows XP SP2 computers?
  When I am trying to access other computer via the following ways. Start > Run (Windows Key + R) \\ServerName \\ServerName\ShareName \\ComputerName\ShareName \\192.168.123.123\ShareName  It’s giving the following error --------------------------- Windows Explorer --------------------------- \\server is not ...
• While modifying a product, Why changing the subgroup does not populate the taxes defined in the subgroup?
  Tax will not be populated in modify mode. It will populate only in create mode. However if you change the subgroup of a product - the group and ...
• Why the TB, PL, BS is not showing the Filter / Group By option in shortcut menu?
  These are total based reports. If filters or grouping is used on these reports, data will not be displayed properly as the total will not match. Click here for ...
• Why I am getting Qty with negative sign (-) in stock statement?
  Why the Purchase Return is shown in Stock In column while it is Stock Out? Answer: In FusionRetail 6 Stock In = Purchase - Purchase Return. ...
• What is coupon and how it works?
  Coupon is a printed slip to be used by the customer to collect the purchased goods from the specified counter. Coupon is printed after the bill ...
• Which date will it consider out of System date or Sw date to calculate B'Day and A'Day point?
  FusionRetail 6 will consider System Date to calculate extra points on Birthday and Anniversary. ...
• When I enter Cost as Rs.200/- and Sale Price as Rs.20. Why it’s showing margin in long negative figure?
  The formula for markup and margin is as follows Markup : (MRP - PC) * 100 / PC OR Markup: =SP/CP % and Margin : (MRP - ...
• Where to get the original format files?
  I have made some changes in Sale Preview format file. Now I want to revert back to the original file.   ANS : You can have the ...
• What will be the effect of other charges booked in Sale Order?
  The other changes value in the case of partial sale against that order. Answer :   You need to manually modify the other charges during the sale entry.  ...
• Why do we use Tag of the Table?
  Requirement: Suppose you need to identify the table with a tag so that you can latter find the table with that name. Example - You have a ...
• Why [None] is not editable?
  Why [None] is not editable? Can I change the name of [None]? Why I am not able to change [None] in display mode?   A: The [None] is used to ...
• Why I am not able to see the voucher number during a new entry?
  Voucher numbers are allotted automatically while saving. That is why you are not able to see the voucher number during a new entry. Note: During modification, Voucher Number is ...
• Will "Open Order" and "Create order" works while prepaid card system is activated in touch pos?
  No. When prepaid card system is activated in touch pos, "Create Order" (F10) and "Open order" (F3)is not working. So order list is not available when prepaid ...
• What is the procedure of entering Production & Consumption entry of Recipe By using Auto Stock Journal?
  Create some products. Set "Generate Prod & Cons from sale = Yes". Create a recipe. Sale that recipe from rest sale Open Auto Stock Journal, change date as ...
• What is the Procedure of renumbering Voucher Type?
  Master Data Management > Accounts > Voucher Type (M > A > V) select Any Voucher Type from ...
• What is the Stock Valuation Method in Stock Statement?
  Go to Warehouse Management > Report > Stock Statement (W > R > S) Option (Alt + O) Valuation Method: Actual Rate: It will valuate on actual rate ...
• What is the procedure to adjust pending Purchase Order and pending Sale Order?
  It might happen that some of the PO or SO is no more required to be executed, however these order will keep showing in the pending ...
• What is the procedure to create new Voucher Preview file as per requirement?
  Although FusionRetail 6 includes many readymade format file which will satisfy the needs of most of the business, but you might need to customize the format file ...
• Why I am getting ‘Unable to Print’ message again and again? How could I stop this?
  You are getting "Unable to Print" message because you wanted to print something and the printer was not able to print due to some problem. Solution: FusionRetail 6 ...
• Why the Bill amount total is calculated wrong in the Columnar Sales VAT Register Tax Report?
  If you keep the Bill Amount columns next to Tax column in the report then the total will not be correct as shown in the picture. To ...
• Why I am able to sell on credit in Scan POS but not in Quick Mode of Touch POS?
  Requirement: We have milk supplier who are also our customers too. I have created their account as sundry creditor. I have also created customers master for them ...
• What will be the effect of importing an excel file of products which contain product names that already exists in database?
  There will be no effect of importing an excel file containing product names that already exists in ...
• What is Payment reminder Note?
  You can find it in ledger report. It is a Print out of a particular ledger. You can use it for any debtor to remind their dues ...
• What is Auto Stock Journal?
  Answer: Auto Stock Journal is an important tool for restaurant, sweat shop, food plaza etc.You can use it to produce production and consumption entry automatically for whatever you ...
• What is the Data holding capacity of FusionRetail6? Or How much data can be hold in FusionRetail6?
  Answer: You can assume your answer from the following example.. ...
• What is Excess, Shortage, Wastage in Stock Journal?
  Answer: Please visit: http://www.rancelab.com/help/fr6_production_consumption.htm ...
• What is the Modification Procedure in Prepaid Sale Transaction?
  Answer: The thumb rules for the modification of Prepaid Sale Transaction are as follows.. The card must not be refunded yet. If the refund is not made on ...
• What will be the memo time in Restaurant Receipt/KOT if I use Day Open/Day Close?
  Answer: If you use Day Open/Day Close, FusionRetail6 will not print memo time in Receipt/KOT. In Day Open /Day Close Mode FusionRetail6 prints "S: Shift Name" in ...
• What is the function of Search Table button in Restaurant Sale?
  Answer: Search Table is used when you do not know which customer is seated where (used often in bar & pub where customer does not sit on ...
• What is the default Mode of Payment (MOP) for refunding money in prepaid card transaction?
  Answer: In prepaid card transaction, there is no default mode of payment (MOP) for refunding money. To select a default MOP use the following steps: Go to Main Menu > ...
• Why, even after inactivating many products in Product management (M> I> P), are they appearing in Restaurant Sale?
  Answer: In Restaurant Sale, product is related to Menu Management not Product Master & so changes made in Product Master (either Active or Inactive) do not affect ...
• What is the full form of MTD and YTD in Day End Collection Report?
  Answer:  MTD = Month Turnover Detail.  YTD = Year Turnover Detail.   For more details please visit: http://www.rancelab.com/help/fr6_day_end_report.htm ...
• What is the function of “N Production” button in Rest Sale?
  Answer: Click this button to create production entry from Touch POS. It is similar to Touch POS transaction; you just need to select item & quantity and save. ...
• What is Service Ticket?
  Answer: Service Ticket is the "Report of last 3 transactions for a Particular Customer" generally used in beauty parlor, spa etc.  It has last 3 ...
• Why is FusionRetail6 showing different dates in Scan POS and Touch POS?
  Answer:   In Scan POS you can change the date by using F2 button. In Touch POS the application/software maintains the date from Server and it takes the server ...
• When I am running FusionRetail6 from my node, it opens the Database manager and after clicking next it is searching database servers for an unlimited period. How to recover from this problem?
  Answer:  Please use the following steps to resolve the connectivity problem. Try to manually ping the server to check its existence in ...
• Why Bill discount scheme name is not printing in sale bill?
  Answer: In FusionRetail6 “Bill Discount” scheme is treated as manual discount. So, its name will not be printed on bill. ...
• Why I am not able to use “Change Voucher Type (Alt + F11)” in sale screen after entering some data?
  Answer: The “Change Voucher Type” will work only with the blank vouchers. You have to select the voucher type before creating the voucher. Since the voucher ...
• What will happen with the scheme setting if we try to modify the sale voucher, which have Scheme wise sale entry?
  Answer:   During the modification of the sale voucher, that contains Scheme sale, there will be no effect of the scheme. However if you want to make changes ...
• When I am trying to create Branch DB an Error message is showing as “Duplicate Name Entered” and it restricts me to create the Branch DB. What is the solution of this problem?
  Answer: Go to Main Menu > Settings > Database Maintenance > Optimize Database (T> D> O) Alt + ...
• When I am viewing sale register in ‘voucher' mode and in ‘Product mode’ it is showing different item quantity. How to solve this problem?
  Answer: This discrepancy is occurring due to mismatch in database indexing. Please use the following steps to solve the problem. Go to Main Menu> ...
• We want to tie up with a famous bank to provide specific discount to the card holder of that Bank. How to implement this using FusionRetail6?
  Answer:   You can implement the above mentioned feature by using the “Price List” option. Please use the following steps… Step 1:   Go to Main Menu > ...
• We want to tie up with a famous bank to provide specific discount to the card holder of that Bank. How to implement this using FusionRetail6?
  Answer:   You can implement the above mentioned feature by using the “Price List” option. Please use the following steps… Step 1:   Go to Main Menu > ...
• Why the following information are missing in the sale bill, while I am printing the bill from tender screen (in Touch POS) by using ‘P Print Bill’ button?
  Information not printing from The Tender Screen when we Use ‘P Print Bill’ button are… Customer earned & Total Point. Tender & Return amount. Net Savings on Bill MOP Detail Exchange Total Answer: You ...
• Whenever we open stock journal it is showing ‘Production’ as default, is it possible to set the ‘Consumption’ as default stock journal type?
  Answer: Yes, you can set the ‘Consumption’ as a default stock journal type. Please use the following steps… Go to Main Menu > Warehouse Management ...
• What is the process of calculation of tax in sale and purchase (before discount or after discount?)
  Answer: In Purchase - ‘other discount’ and ‘other charges’ will be calculated after tax, Tax will be ...
• Why my Nodes are not opening and giving as Error message "FR6Share is not accessible"?
  Answer: This message is coming due to network sharing problem. Fusionretail6 automatically make the FR6Share folder as a shared folder. If any how the sharing is ...
• What are the basic steps I should follow to set up DOS printing in FusionRetail6?
  Answer: You can use two different mode of printing in FusionRetail6 as OPOS mode and DOS mode. To set up a DOS printer please use the following ...
• Why the sale value of my ‘Day End Report’ not matching with the ‘Sale Value’ showing in the Stock Statement?
  Answer: In order to understand this, you need to understand the working of the following reports. There are some fundamental differences present between these reports. How Day End ...
• Why Fusionretail6 is showing the following error, during New Database creation, after installation?
  Error:Error Attaching Database:Could not find row in sysindexes for database ID 7, object ID 1, index ID 1. Run DBCC CHECKTABLE on sysindexes.Could not open new ...
• What is the difference in 'Sale' field of ‘Business Summery’ and ‘Business Alert’ in SMS?
  Answer: Business Summery is the summery of the daily transactions and it is used to inform users, managers or owners of the shop about the Summery ...
• What will be the memo number if we use current day entry and Back day entry one after another?
  Answer: FusionRetail6 creates memo number one after another, irrespective of date. But if you set “Number System = Daily” in voucher setting, then s/w will create ...
• What is Target Vs Achievement in Dashboard report?
  Go to Main Menu> Warehouse Management > Analysis Tools > Dash Board(W> A> D) You will find “Target Vs Achievement (Sales Person wise)” in right hand ...
• What’s new in RanceLab® FusionRetail™ 6?
  FusionRetail™ 6 Release 1.377     | Dated    03 February 2012 FusionRetail™ 6 Release 1.365     | Dated    20 January 2012 FusionRetail™ 6 Release 1.361     | Dated    ...
• Why Right hand Alt button is not working?
  Answer: This problem is arising due to the Keyboard layout language Setting at Control Panel. Use the following steps to change the setting… Adding the United States-International ...
• Why it is showing different Stock status for different user in sale?
  Answer: Please use the following steps… Go to Main Menu > Sales Management > Transaction > Sales Invoice (POS)(S>T>S) Check if “Allow Negative stock = Yes” Note: Sale Stock ...
• Whenever I am trying to activate FusionRetail 6 it is showing the following error. How to resolve this problem?
  Message: “Failed to validate request because the time between server and client is not synchronized.  Difference in time is > 86430”The key is working in ...
• What will happens to my old data base of customer, their points and credit note?
  Answer: Yes, you can import your old customer database with all of its detail, even with all of its opening points from FusionRetail 5. Before importing ...
• What is the reason behind 2 station names in DOS mode barcode setting?
  During barcode printer setup I found two places to set station name. It is little bit confusing to me. What is the reason behind this?   Yes, there ...
• What is List Style in global option?
  Answer: List Style is added in FusionRetail 6 to implement fast and dynamic searching of items, present in the list. It will reduce searching time and typing effort. ...
• What is Walk-Ins?
  Answer: You can check footfall Vs sale ratio by using Walk-Ins in FusionRetail 6. You have to give input of Foot-Fall number manually in FusionRetail 6 and it ...
• Why Purchase creation screen does not show the product code with the child code?
  Answer: During purchase creation Fusionretail6 generates Product child, after saving the purchase memo. For that very reason, it is not possible to show Product Child Code in Purchase screen.   For ...
• What is “Periodical Report”?
  Answer: Now "Fund Movement" renamed to "Periodical Report". You will also find… Detail & Summery Button removed New button added "–P Periodicity" Previously "Select Ledger” and “Select Group" list ...
• Why modified Account Ledger name is not getting saved at Branch Location?
  Other items as Group Name,Address etc. are getting saved  but only Accout Name has the problem. (All the permission for modifications at Global setting and ...
• We are using Card Validity (in days).
  Is it possible to calculate and print card validity on the receipt so that our customers will be aware and well-informed of validity (expiry date) on each ...
• What is Button Style in Global Option and what is its function?
  Answer: RanceLab® FusionRetail™ 6 is now available with stylish buttons. Now you can use two types of button patterns as … Classic Button Style. Advanced Button Style. Please follow the steps given ...
• What is the use of Submenu in RanceLab® FusionRetail™ 6?
  Answer: To introduce more flexibility and effectiveness, a new option has been introduced in RanceLab® FusionRetail™ 6, called Submenu. Using Submenu you can change the Color of Subgroup/Submenu and ...
• What is the use of KOT Hold and Fire option in RanceLab® FusionRetail™ 6?
  Answer: Situation: In your restaurant customer wants the main course served after 30 minutes from the starters been served. And the customers want the food hot.  Explanation: In a ...
• What is the writing patters of the SMS gateway string?
  Answer: Please use the following format for SMS gateway string. http://bulksmsindia.mobi/sendurlcomma.asp? user=XXXXXX& pwd=XXXXXX& senderid=XXXXXXX& mobileno=<Mobile_Number>& msgtext=<Message>   For more details please visit: http://www.rancelab.com/help/fr6_sms_gateway.htm ...
• What is the use of "Export Dependencies" in Location Export screen?
  Answer: New option added in Location Export screen, "Export Dependencies". Turning this feature on will transfer product related details to branches during purchase/sales/transfer entry. For example, Example 1: In ...
• Why RanceLab® FusionRetail™ 6 is showing different total amount in Voucher wise view and Product wise View of Sale register?
    Answer: In Voucher Wise view of sale register RanceLab® FusionRetail™ 6 is calculating the total amount including 1. Discount 2. Other Charges and 3. Taxes But in Product wise view ...
• Why the Window print preview is not opening/showing in RanceLab® FusionRetail™ 6?
  Answer: Step1: Checking the option. Go to any transaction screen Alt +O (it will open the option window) Set “Select Type Of Printing = Windows” Save Step2: Selecting the ...
• Why database Manager is opening at the time of Opening the Software?
  Answer: The probable causes and their solutions are, Deletion or Renaming the Config File of the Software Local Area Network malfunction The services of the SQL Server are not running Deletion or ...
• Why the void item button in my restaurant screen it is not working?
  Steps I am using, Open table Enter order (Void item button is working fine here) Leave Again open that table Click void item button but it is not working now (even it is ...
• Why RanceLab® FusionRetail™ 6 is not allow us to modify the account whose group name is Stock-in-hand?
  I created an account under the group ‘Stock In Hand’ but whenever I am trying to open it in modify mode it is showing a ...
• Why RanceLab® FusionRetail™ 6 is not allow us to modify the account whose group name is Stock-in-hand?
  I created an account under the group ‘Stock In Hand’ but whenever I am trying to open it in modify mode it is showing a message ...
• What is the function of Insert and Numpad button in the Tender screen of RanceLab® FusionRetail™ 6?
  Answer: Consider a situation where an operator is using a Touch POS system. Since he is not using a keyboard, in the Tender screen he would need an ...