ID #1523

Is it possible to search the last order details for a customer by using his phone number in Touch POS?

Answer:

Now we can take orders through phone calls in an entirely new user friendly interface. It will also show you the last order details of that particular customer, if he/she visited previously in your restaurant and you have proper details about him. Please follow the steps given below to accomplish the task.

Step1: Setting the Advanced option in Sale Invoice

  1. Go to Main Menu > Sales Management > Transaction > Sales Invoice (POS) (S > T > S)
  2. Press Alt + O.
  3. Set “Prompt to select Customer on start = Advanced”.
  4. Save.

Step2: Transaction in Touch POS

  • Go to Main Menu > Sales Management > Transaction > Sales Invoice (Touch POS) (S > T > T)
  • Ask customer and enter his/her Mobile number.
  • Press Enter. It will lead you to two specific situations…
  • The database already have the details about that customer
    • If your database already has details about that customer, FusionRetail ™ 6 will show all the details of that particular customer with all the transactions of that particular customer along with the order details against each transaction.
    • The customer wants to re-order any previous order
      • Select the order from last order details.
      • Alt + R (or you may use ‘–R Re Order’ button).
      • It will lead you to the order taking screen
      • Select any other items if required
      • Tender
      • Finish
    • Customer wants to order new items
      • Alt + C (or you may use ‘–C Select Cust’ button) 
      •  Enter order 
      •  Tender 
      • Finish 
  • There is no detail about the customer in your database
    • If your database don’t have any details about that customer just enter the details and save it using the ‘–S Save’ button. 
    • Enter order details 
    • Tender  
    • Finish 

 

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Tags: Sale Invoice

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