ID #1523

Is it possible to search the last order details for a customer by using his phone number in Touch POS?


Now we can take orders through phone calls in an entirely new user friendly interface. It will also show you the last order details of that particular customer, if he/she visited previously in your restaurant and you have proper details about him. Please follow the steps given below to accomplish the task.

Step1: Setting the Advanced option in Sale Invoice

  1. Go to Main Menu > Sales Management > Transaction > Sales Invoice (POS) (S > T > S)
  2. Press Alt + O.
  3. Set “Prompt to select Customer on start = Advanced”.
  4. Save.

Step2: Transaction in Touch POS

  • Go to Main Menu > Sales Management > Transaction > Sales Invoice (Touch POS) (S > T > T)
  • Ask customer and enter his/her Mobile number.
  • Press Enter. It will lead you to two specific situations…
  • The database already have the details about that customer
    • If your database already has details about that customer, FusionRetail ™ 6 will show all the details of that particular customer with all the transactions of that particular customer along with the order details against each transaction.
    • The customer wants to re-order any previous order
      • Select the order from last order details.
      • Alt + R (or you may use ‘–R Re Order’ button).
      • It will lead you to the order taking screen
      • Select any other items if required
      • Tender
      • Finish
    • Customer wants to order new items
      • Alt + C (or you may use ‘–C Select Cust’ button) 
      •  Enter order 
      •  Tender 
      • Finish 
  • There is no detail about the customer in your database
    • If your database don’t have any details about that customer just enter the details and save it using the ‘–S Save’ button. 
    • Enter order details 
    • Tender  
    • Finish 


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Tags: Sale Invoice

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