I am using FusionRetail6 in multi-location. Now I am facing problems during customer creation in branch location. FusionRetail6 restricts branches from creating masters. How to overcome this?
Answer:
You can overcome this issue very easily. Please use the following steps to accomplish this…
Step1: Generating customer in a series
- Go to Main > Master Data Management > Others > Customer Master (M> O> C)
- Alt +G (or you may also use ‘–G Gen. Cards’ button)
- Enter starting serial and ending serial (E.g. for location/branch ‘A’ ‘Starting Serial =000001’ and ‘Ending Serial = 10000’, for location/branch ‘B’ ‘Starting Serial = 100001’ and ‘Ending Serial = 20000’ etc.)
- Alt + G (or you may also use ‘–G Generate’ button)

Step2: Setting the option
- Go to Main Menu > Settings > Application Settings > Global Option (T> A> G)
- Set ‘Allow Master creation at branch through IM = No’
- Set ‘Allow Offline Master Modification at branch = Yes’
- Save

Step3: Distributing the customers
Now ask your respective branch to use respective customer numbers, generated in step1, to modify in branch. Please refer to the following example.
Example: One new customer arrived in Branch ‘B’, where you issued customer numbers from 100001 to 200000. The person on that branch will use the following steps.
- Go to Main > Master Data Management > Others > Customer Master (M> O> C)
- Alt + L
- Select 100001 (or whichever is free from 100001 to 20000)
- Modify other details.
- Please note: don’t change the customer number.
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